Overview

A complaint under the Consumer Protection Act is a legal document filed by a consumer against a supplier, manufacturer, or service provider who has provided defective products or services, or has engaged in unfair trade practices, or has not adhered to the standards prescribed under the Consumer Protection Act, 2019. This act provides protection to consumers and empowers them to file a complaint seeking redressal for their grievances.

Benefits of filing a Complaint under CPA

• Protection of consumer rights: Filing a complaint under the Consumer Protection Act ensures protection of consumer rights and interests.
• Quick resolution: The Consumer Protection Act mandates a time-bound resolution of complaints, thereby ensuring that consumers receive quick relief.
• Compensation: The consumer is entitled to receive compensation for any loss or damage caused due to the supplier, manufacturer, or service provider’s negligence or deficiency in service.
• Legal action: If the supplier, manufacturer, or service provider does not respond to the complaint, or if the complaint is not resolved satisfactorily, the consumer can initiate legal action against them.

Required Documents

• Proof of purchase: The consumer must provide proof of purchase of the product or service, such as a receipt or an invoice.
• Copy of notice: If the consumer has already sent a notice under the Consumer Protection Act, a copy of the notice must be attached to the complaint.
• Evidence of deficiency in service: If the complaint is related to a deficiency in service, evidence such as photographs or videos should be attached.
• Details of compensation claimed: The consumer must provide details of the compensation claimed, such as the amount of money sought as compensation or the replacement of the product.

Applicable Law

• The Consumer Protection Act, 2019: This act provides protection to consumers and empowers them to file a complaint seeking redressal for their grievances.
• The National Consumer Disputes Redressal Commission (NCDRC): The NCDRC is the apex body for consumer disputes in India, and consumers can file a complaint with the NCDRC if the value of the goods or services exceeds Rs. 1 crore.
• The State Consumer Disputes Redressal Commission: Consumers can file a complaint with the State Commission if the value of the goods or services exceeds Rs. 20 lakhs but does not exceed Rs. 1 crore.
• The District Consumer Disputes Redressal Forum: Consumers can file a complaint with the District Forum if the value of the goods or services does not exceed Rs. 20 lakhs.

Why approach LAWYASA?

Lawyasa is an online legal service platform that provides assistance to consumers in delivering and drafting a consumer complaint under the Consumer Protection Act, 2019. Here's how Lawyasa can help:

• Legal Consultation: Lawyasa provides legal consultation to consumers on their consumer-related grievances. Consumers can consult with experienced lawyers who can provide legal advice and guidance on the process of filing a consumer complaint.
• Drafting of Consumer Complaint: Lawyasa's team of legal experts can assist consumers in drafting a consumer complaint that contains all the necessary details and legal provisions. Our team ensures that the complaint is well-drafted and comprehensive, covering all the relevant facts and circumstances.
• Filing of Consumer Complaint: Lawyasa can assist consumers in filing a consumer complaint before the appropriate forum, such as the District Forum, the State Commission, or the National Commission, depending on the value of the goods or services involved in the dispute.
• Representation before Consumer Forums: Lawyasa can represent consumers before the consumer forums, ensuring that the consumer's interests are protected, and the complaint is resolved in their favor.
• Regular updates: Lawyasa provides regular updates to consumers on the progress of their complaint, keeping them informed about the hearings and proceedings.

Frequently Asked Questions